Mini Tickets FAQ
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Q:
Will I get to see a sample of my tickets before they are shipped out?
A:
Yes you will! If you have placed your order before 9 am Pacific time (We are located on the West coast), you will get a proof the same business day. If your order came in after 9 am PST, your proof will be sent to you the following business day.
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Q:
I haven’t received my proof yet, when will I get it?
A:
If your order was submitted before 9 am PST you will receive your proof the same business day. If you submitted your order after 9 am your proof will be sent to you the following business day.
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Q:
I didn’t receive a receipt when I placed my order, how do I know if my payment went through?
A:
Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
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Q:
How long will it take to get my tickets?
A:
If your tickets are approved and paid by 12 pm PST your tickets will be shipped out the same business day. All tickets are shipped out via UPS and will arrive in 1-2 business days if you selected UPS Priority, 3-4 business days if you selected UPS Economy, and UPS Ground ranges from 3-10 business days depending on your location.
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Q:
Do you provide graphics for the tickets?
A:
Unfortunately we are not able to store stock graphics for orders, but our designers do keep a few creative templates on file, so if you are looking for a specific theme, we may have something that will work for you!
The maximum image size that can be accommodated on the mini tickets is 400 x 530 pixels. All images will be printed in black and white (thermal grayscale) so images or logos with high contrast are recommended
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Q:
What size and format should my image be?
A:
We accept jpg, gif, psd, and png files.
The maximum image size that can be accommodated on the mini tickets is 400 x 530 pixels. All images will be printed in black and white (thermal grayscale) so images or logos with high contrast are recommended
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Q:
I want to order multiple ticket types for the same event; do I need to submit a separate order for each ticket type? Do I have to pay the minimum $14.95 fee for each set if they’re less than 600 tickets?
A:
If you are only making a minor change to each set like beverage type then you can submit them together and just include instructions in the “Extra Info” field of the submission form (e.g., 300 Beer tickets and 300 Wine tickets). For these orders you will not be charged the minimum $14.95 fee for each set, however, for each ticket type in which the quantity is less than the 600 ticket minimum a $5 design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
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Q:
Can I get a rush order on my tickets?
A:
Rush orders are subject to our availability. Due to our fast turnaround time a high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email printing@myzone.com or contact 1.855.769.9663 Option 1.
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Q:
What are the dimensions of the Mini Tickets?
A:
They are 1.5” x 2”!
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Q:
I've emailed edits or changes to my order, when should I expect a new proof?
A:
We work as fast as possible to get the edits done but please expect one business day to process them.
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Q:
My Credit Card was declined, what should I do?
A:
Your best bet is to give us a call at the office at 1-855-769-9663 Option 1 during business hours (9 am -5 pm PST) and we can re-enter the card number for you and try and process it, often there can simply be a number missed or a typo in the card when entered.
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Q:
Can you print posters or flyers for my event?
A:
We only print tickets and wristbands at this time, but we do highly recommend our friends over at http://www.printprint.ca/, they offer competitive pricing and awesome service!
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Q:
How do I get or view my receipt?
A:
Login to your account at http://myzone.com/printing/ and select Order History, once there, click on your order ID number and you will be able to click the “Get Invoice” button and your receipt will become available to view or download.
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Q:
How can I find the status of my order/or tracking number if it has shipped?
A:
Just login to your account at http://myzone.com/printing/ and select Order History, once there, click on your most recent order ID number and you will be able to see the status of any pending orders and the tracking number if your order has been completed and sent out!
Yes you will! If you have placed your order before 9 am Pacific time (We are located on the West coast), you will get a proof the same business day. If your order came in after 9 am PST, your proof will be sent to you the following business day.
If your order was submitted before 9 am PST you will receive your proof the same business day. If you submitted your order after 9 am your proof will be sent to you the following business day.
Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
If your tickets are approved and paid by 12 pm PST your tickets will be shipped out the same business day. All tickets are shipped out via UPS and will arrive in 1-2 business days if you selected UPS Priority, 3-4 business days if you selected UPS Economy, and UPS Ground ranges from 3-10 business days depending on your location.
Unfortunately we are not able to store stock graphics for orders, but our designers do keep a few creative templates on file, so if you are looking for a specific theme, we may have something that will work for you!
The maximum image size that can be accommodated on the mini tickets is 400 x 530 pixels. All images will be printed in black and white (thermal grayscale) so images or logos with high contrast are recommended
We accept jpg, gif, psd, and png files.
The maximum image size that can be accommodated on the mini tickets is 400 x 530 pixels. All images will be printed in black and white (thermal grayscale) so images or logos with high contrast are recommended
If you are only making a minor change to each set like beverage type then you can submit them together and just include instructions in the “Extra Info” field of the submission form (e.g., 300 Beer tickets and 300 Wine tickets). For these orders you will not be charged the minimum $14.95 fee for each set, however, for each ticket type in which the quantity is less than the 600 ticket minimum a $5 design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
Rush orders are subject to our availability. Due to our fast turnaround time a high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email printing@myzone.com or contact 1.855.769.9663 Option 1.
They are 1.5” x 2”!
We work as fast as possible to get the edits done but please expect one business day to process them.
Your best bet is to give us a call at the office at 1-855-769-9663 Option 1 during business hours (9 am -5 pm PST) and we can re-enter the card number for you and try and process it, often there can simply be a number missed or a typo in the card when entered.
We only print tickets and wristbands at this time, but we do highly recommend our friends over at http://www.printprint.ca/, they offer competitive pricing and awesome service!
Login to your account at http://myzone.com/printing/ and select Order History, once there, click on your order ID number and you will be able to click the “Get Invoice” button and your receipt will become available to view or download.
Just login to your account at http://myzone.com/printing/ and select Order History, once there, click on your most recent order ID number and you will be able to see the status of any pending orders and the tracking number if your order has been completed and sent out!
