Yes you will! If you have placed your order before 11 am Pacific time (We are located on the West coast), you will get a proof the same day by 2pm Pacific time. If your order came in after 11 am PST, your proof will be sent to you the following business day.
If your order was submitted before 11am PST you will receive your proof the same business day by 2pm PST. If you submitted your order after 11am your proof will be sent to you by 2pm PST the following business day.
Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
If your tickets are approved by 3pm PST and you are picking them up at our Vancouver B.C. office, they will be ready at 5:30pm. If you chose to have them shipped they will be sent via UPS the following business day and will arrive in 1-2 business days if you selected UPS Priority, 3-4 business days if you selected UPS Economy, and UPS Ground ranges from 3-10 business days depending on your location.
Unfortunately we are not able to store stock graphics for orders, but our designers do sometimes keep a few creative templates on file, so if you are looking for a specific theme, we may have something that will work for you!
We accept jpg, gif, psd, and png files. For a “Pure Image” ticket the ideal dimensions for the image are 565 by 710 pixels. Logos should be at least 200 by 200 pixels. All images are printed in thermal grayscale and high contrast images are recommended.
If you are only making one change to each set like price or colour then you can submit them together and just include instructions in the “Extra Info” field of the submission form (e.g., 100 General admission tickets and 100 VIP tickets). For these orders you will not be charged the minimum $34.95 fee for each set, however, for each ticket type in which the quantity is less than the 350 ticket minimum a $5 design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
Rush orders are subject to our availability. Due to our fast turnaround time and high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email email@example.com or contact 1.855.769.9663 Option 1.
We only print tickets and wristbands at this time, but we do highly recommend our friends over at http://www.printprint.ca/, they offer competitive pricing and awesome service!
Event Tickets are 2” x 5.5”
Mini Tickets are 1.5” x 2”
Your best bet is to give us a call at the office at 1-855-769-9663 Option 1 during business hours (10 am -6 pm PST) and we can re-enter the card number for you and try and process it, often there can simply be a number missed or a typo in the card when entered.
You will have been sent an email letting you know that we have received your changes/edits/ and or new graphics, we work as fast as possible through the edited orders and will email you your updated proof before 2 PM Pacific Standard Time.
Login to your account at http://myzone.com/printing/ and select Order History, once there, click on your order ID number and you will be able to click the “Get Invoice” button and your receipt will become available to view or download.
Just login to your account at http://myzone.com/printing/ and select Order History, once there, click on your most recent order ID number and you will be able to see the status of any pending orders and the tracking number if your order has been completed and sent out!
Oops! There seems to be an issue with your artwork! Please get in contact with us or send us higher resolution graphics to firstname.lastname@example.org all orders waiting for artwork will be on hold until we hear from you!