Tickets FAQ
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Q:
Will I get to see a sample of my tickets before they are shipped out?
A:
Yes you will! If you have placed your order before 9 am Pacific time (We are located on the West coast), you will get a proof in 1 business day. If your order came in after 9 am PST, your proof will be sent to you in 1-2 business days.
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Q:
I haven’t received my proof yet, when will I get it?
A:
If your order was submitted before 9 am PST you will receive your proof in 1 business day. If you submitted your order after 9 am your proof will be sent to you in 1-2 business days.
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Q:
I didn’t receive a receipt when I placed my order, how do I know if my payment went through?
A:
Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
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Q:
How long will it take to get my tickets?
A:
If your tickets are approved and paid by 12 pm PST your tickets will be shipped out in 1 business day. All tickets are shipped out in 1-2 business days, if you selected UPS Express, it will take 1-2 business days for delivery.
Economy will take 3-4 business days and Ground ranges from 5-10 business days depending on your location.
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Q:
Do you provide graphics for the tickets?
A:
Unfortunately we are not able to store stock graphics for orders, but our designers do sometimes keep a few creative templates on file, so if you are looking for a specific theme, we may have something that will work for you!
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Q:
What size and format should my image be?
A:
We accept jpg, gif, psd, and png files. For a “Pure Image” ticket the ideal dimensions for the image are 565 by 710 pixels. Logos should be at least 200 by 200 pixels. All classic ticket images are printed in thermal grayscale therefore high contrast images are recommended.
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Q:
I want to order multiple ticket types for the same event; do I need to submit a separate order for each ticket type? Do I have to pay the minimum fee for each set?
A:
If you are only making one change to each set like price or colour then you can submit them together and just include instructions in the “Extra Info” field of the submission form (e.g., 100 General admission tickets and 100 VIP tickets). For these orders you will not be charged the minimum fee for each set, however, for each ticket type a $10 (black and white tickets) or a $10 (full color tickets) design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
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Q:
Can I get a rush order on my tickets?
A:
Rush orders are subject to our availability. Due to our fast turnaround time and high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email myzoneprinting@printprint.com or contact 1-866-77468-56.
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Q:
Can you print posters or flyers for my event?
A:
Yes we do, please contact us via email email myzoneprinting@printprint.com or phone 1-866-77468-56 for more details.
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Q:
What are the dimensions of the Tickets?
A:
Event Tickets are 2” x 5.5”
Mini Tickets are 1.5” x 2”
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Q:
My Credit Card was declined, what should I do?
A:
Your best bet is to give us a call at the office at 1-866-77468-56 during business hours (9 am -5 pm PST) and we can re-enter the card number for you and try and process it, often there can simply be a number missed or a typo in the card when entered.
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Q:
I’ve emailed edits to my order, when can I expect to receive a new proof?
A:
We work as fast as possible to get the edits done but please expect 1 business day to process them.
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Q:
How do I get or view my receipt?
A:
Login to your account at http://myzone.com/printing/ and select Order History, once there, click on your order ID number and you will be able to click the “Get Invoice” button and your receipt will become available to view or download.
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Q:
How can I find the status of my order/or tracking number if it has shipped?
A:
Just login to your account at http://myzone.com/printing/ and select Order History, once there, click on your most recent order ID number and you will be able to see the status of any pending orders and the tracking number if your order has been completed and sent out!
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Q:
I received an email about my graphic or logo not being compatible, what should I do?
A:
Oops! There seems to be an issue with your artwork! Please get in contact with us or send us higher resolution graphics to myzoneprinting@printprint.com all orders waiting for artwork will be on hold until we hear from you!
Yes you will! If you have placed your order before 9 am Pacific time (We are located on the West coast), you will get a proof in 1 business day. If your order came in after 9 am PST, your proof will be sent to you in 1-2 business days.
If your order was submitted before 9 am PST you will receive your proof in 1 business day. If you submitted your order after 9 am your proof will be sent to you in 1-2 business days.
Your payment will not be processed until you have approved your ticket proof for printing, at that time we will process your payment and email you a sales receipt. If there are any problems with the card or information is missing we will contact you at that time to sort out payment before the tickets are shipped out.
If your tickets are approved and paid by 12 pm PST your tickets will be shipped out in 1 business day. All tickets are shipped out in 1-2 business days, if you selected UPS Express, it will take 1-2 business days for delivery.
Economy will take 3-4 business days and Ground ranges from 5-10 business days depending on your location.
Unfortunately we are not able to store stock graphics for orders, but our designers do sometimes keep a few creative templates on file, so if you are looking for a specific theme, we may have something that will work for you!
We accept jpg, gif, psd, and png files. For a “Pure Image” ticket the ideal dimensions for the image are 565 by 710 pixels. Logos should be at least 200 by 200 pixels. All classic ticket images are printed in thermal grayscale therefore high contrast images are recommended.
If you are only making one change to each set like price or colour then you can submit them together and just include instructions in the “Extra Info” field of the submission form (e.g., 100 General admission tickets and 100 VIP tickets). For these orders you will not be charged the minimum fee for each set, however, for each ticket type a $10 (black and white tickets) or a $10 (full color tickets) design change fee will be applied to you order. Note: Change fees may still apply if you are seeking a bulk discount rate and have multiple ticket types.
Rush orders are subject to our availability. Due to our fast turnaround time and high order volume it may not be possible to bump your order up in the design queue but we will try our best to accommodate your needs. To inquire about a rush order please email myzoneprinting@printprint.com or contact 1-866-77468-56.
Yes we do, please contact us via email email myzoneprinting@printprint.com or phone 1-866-77468-56 for more details.
Event Tickets are 2” x 5.5”
Mini Tickets are 1.5” x 2”
Your best bet is to give us a call at the office at 1-866-77468-56 during business hours (9 am -5 pm PST) and we can re-enter the card number for you and try and process it, often there can simply be a number missed or a typo in the card when entered.
We work as fast as possible to get the edits done but please expect 1 business day to process them.
Login to your account at http://myzone.com/printing/ and select Order History, once there, click on your order ID number and you will be able to click the “Get Invoice” button and your receipt will become available to view or download.
Just login to your account at http://myzone.com/printing/ and select Order History, once there, click on your most recent order ID number and you will be able to see the status of any pending orders and the tracking number if your order has been completed and sent out!
Oops! There seems to be an issue with your artwork! Please get in contact with us or send us higher resolution graphics to myzoneprinting@printprint.com all orders waiting for artwork will be on hold until we hear from you!
