Guarantees

Delivered on Time, or it is Free

If we fail to deliver your product before your event takes place, or before the agreed upon delivery date (whichever comes later), you are eligible for a full refund. To qualify for the refund, simply ship back the order to us (at our expense) within 14 days of receipt of the product. Accidents do occasionally happen, we’re not pretend we are perfect… but by
knowing that you won’t have to pay if we are late should give you confidence that we
take deadlines as seriously as you do.

Custom Design Guarantee

This section only applies to customers purchasing custom designed products:
We optionally provide free custom graphic design services to help you get the best possible design for your tickets and wristbands. If you are not happy with the design, we will
continue to make edits on your behalf until you are happy. We will not charge your credit card until you approve the design via email. Once you have approved your design and
your order is sent to manufacturing, you are no longer eligible for a refund unless it falls under one of our other guarantees.

Price Match Guarantee

If you find a comparable quality advertised product (from an established vendor based in the United States or Canada) that is cheaper than a product that you have purchased from myZone Printing, we’ll honour that price and refund any difference in cost if you find this price within 14 days of having purchased your products from us.

Your Responsabilities

For custom orders: Please note that it is your responsibility to check your designs carefully before your order is sent to manufacturing. Once they have been approved by you, myZone is not responsible for any graphical design, spelling, grammar or other errors of any kind.

Feel free to contact us if you have more options

If you have any questions about this Policy or other privacy concerns, you can email us. Please do not include your credit card number or other sensitive information in your email.
You can also write us at: printing@myzone.com.

Shipping Policy

We generally hold a ‘no refunds’ policy, as costs of each order are already incurred once the order has been placed. However, we do respect every client’s individual situation, and try to make as many exceptions as possible. Please use the below information as a guide, and do not hesitate to contact our team of account managers or customer service representatives if you have any queries. We are always here to help.

Refund and returns for custom printed products

Once the proof is approved and accepted in writing by the client, we do not offer refunds or returns on custom-designed orders unless you qualify for a refund via our guarantees.

Refund and returns for stock products

For products that we haven’t made any customizations to (ie: blank or pre-printed cloth wristbands), we do allow clients a full refund (less a 10% restocking fee) so long as the order is shipped back to us within 14 days of receipt. The cost of return shipping is up to the customer.

Return Policy

This Privacy Policy applies to the sites and apps where it appears

This Policy describes how we treat personal information we collect from our website. Please read this Policy carefully. By giving us information or using our websites, you will be agreeing with this Policy.

We collect information from and about you

We collect contact information. We might collect your name and street address. We might also collect your phone number or email. We collect payment and billing information. We collect your credit card number and zip code or postal code when you make a purchase. We collect demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example. We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location or your device’s unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
We collect information in different waysWe collect information directly from you. We use common tracking technologies. We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:

  1. To recognize new or past customers.
  2. To improve our website.
  3. To better understand the interests of our customers and our website visitors.

We never share information with third parties

All of the information that we collect about you will never be shared with anyone other than our parent company, myZone Media Inc. or the team at ClothWristbands.com.

You can control tracking tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone.

We may link to third party sites or services we don’t control

If you click on one of those links, you will be taken to websites we do not control (ie: our Facebook page). This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

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